Patient Visit Coordinator

3 days ago


Ypsilanti, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Visit Specialist to join our team at Trinity Health. As a Patient Visit Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service during their visits.

Key Responsibilities
  • Registration and Scheduling: Verify patient information, secure necessary authorizations, and schedule appointments in a timely and efficient manner.
  • Customer Service: Provide exceptional customer service to patients, families, and healthcare providers, responding to inquiries and resolving issues in a professional and courteous manner.
  • Insurance and Billing: Verify insurance coverage, secure necessary authorizations, and ensure accurate billing and payment processing.
  • Coordination of Care: Work closely with healthcare providers to ensure seamless coordination of care, including scheduling appointments, ordering tests, and communicating with patients and families.
  • Communication and Interpersonal Skills: Develop and maintain effective relationships with patients, families, healthcare providers, and other stakeholders, utilizing strong communication and interpersonal skills.
Requirements
  • Education: High school diploma or equivalent required; course work in insurance/billing, medical practice education, or seminars preferred.
  • Experience: Two years of experience in a medical or physician office or comparable healthcare environment.
  • Skills: Proficient in operating a standard desktop and Windows-based computer system, including electronic medical records, Microsoft Word/Excel/Outlook, and other relevant software. Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
Working Conditions

This role operates in a typical hospital environment with some exposure to contagious diseases/viruses. The ability to work effectively in a fast-paced environment with competing priorities is essential.



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