Assistant Hotel Operations Manager

3 weeks ago


Independence, Missouri, United States Homewood Suites by Hilton Kansas CityOverland Park Full time
Job Description

We are seeking an experienced Assistant General Manager to support our General Manager in overseeing the hotel's day-to-day operations. When the General Manager is unavailable, you will be responsible for supervising personnel, addressing customer concerns, and ensuring a 5-star experience for our guests. Our ideal candidate is passionate about delivering exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality industry are highly preferred. If you are excited about this opportunity, please apply.

Benefits:

  • Vacation Time
  • Sick leave
  • Health/Dental/Vision Insurance
  • Employee rate for hotel stays around the world
  • Same day pay

Responsibilities:

  • Develop an annual budget in collaboration with department heads and the General Manager, and conduct audits throughout the year to ensure profitability
  • Ensure compliance with local, state, and federal regulations, as well as corporate or brand-established policies and practices
  • Recommend improvements to enhance hotel profitability by analyzing department performance and identifying areas for improvement
  • Consult with the General Manager to ensure daily guest service standards are met
  • Support the human resources department in increasing efforts for turnover management, employee motivation, and employee growth and retention

Qualifications:

  • At least 3 years of experience in the hospitality field
  • A high school diploma or GED, with a bachelor's degree in hospitality management preferred
  • Previous experience managing a team, preferably in a hospitality role such as department manager
  • Proven customer service experience as a manager, with a strong guest-focused mentality
  • Excellent organizational, communication, and problem-solving skills

About Company

The Homewood Suites by Hilton Kansas City/Overland Park hotel is a residential-style hotel located near the intersection of I-435 and Metcalf. The hotel is conveniently situated near the Corporate Woods Business Park and the Sprint/Nextel Corporate Campus. In addition to being close to many area businesses, the hotel is near many area restaurants, golf courses, and shopping complexes. Homewood Suites by Hilton Kansas City/Overland Park hotel is an all-suite hotel that combines the comforts of home with Hilton's passion for making every guest feel welcome.



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