Quality Assurance Manager

5 days ago


Salem, New Hampshire, United States TTM Technologies Full time
Job Title: Quality Manager

TTM Technologies, Inc. is seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will be responsible for managing all functions of the quality system and quality processes at the Salem facility.

Key Responsibilities:
  • Supervise quality staff through effective selection, training, and evaluation of Quality staff members
  • Enforce departmental policies and procedures and ensure they are consistently followed
  • Schedule and assign work within the department to regulate workflow and meet required schedules
  • Responsible for the external Calibration program and ensuring all equipment is compliant and functional
  • Responsible for the Quality Management System and all policies and procedures that support the QMS including internal and external audit programs
  • Key member of the Continuous Improvement steering committee helping to manage and guide the CI program
  • Thorough knowledge of ISO9001:2000 and AS9100A. Active member of the QMS and EHS internal audit team
  • Establish and coordinate requirements for the quality information systems and reports to include cost of quality, defects, supplier quality reliability, customer complaints, first pass yield rates, and others as appropriate; ensure that the information is consistent and valid, and is used to drive quality improvements
  • Assist in identifying quality training needs relative to technical skill levels and trends in quality measurements, and establish programs to meet these and other training needs of the organization
  • Conduct regular visits to major customers to review TTM quality performance, present failure analysis, and communicate root cause corrective actions. Develop and follow-up on corrective actions, communicating and working with the Operations Management Team, Engineering, Program Office and the customer where appropriate. Track customer quality problems to complete resolution
Requirements:
  • Extensive experience and knowledge with ISO 9000, ISO 14000, and AS9100
  • In-depth knowledge of quality systems, policies, and procedures and the ability to apply that knowledge towards the interpretation of customer requirements
  • In-depth experience working with defense industry quality requirements (i.e., DFARs, FAI, AS9100, ISO9001, DPA)
  • Proven analytical and problem-solving skills, including statistical data analysis and interpretation, as well as the ability to develop, implement, and drive improvement plans and project teams to successful completion
  • Intermediate to expert-level knowledge with Lean Manufacturing concepts and components including 5S, Standard Work, Problem Solving, and Poke-Yoke
  • Capable of developing and executing effective plans; identifying obstacles and countermeasures as well as communicating effectively to achieve individual and group goals
  • Able to juggle multiple tasks and make quality decisions without negative impact on others
  • Excellent computer skills, specifically Excel and PowerPoint
  • Strong background in the use and understanding of key manufacturing performance metrics
  • Strong communication, planning, organizational, and leadership skills
  • Ability to work effectively with all levels of the organization
  • Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident


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