Customer Service Representative Inside Sales
4 weeks ago
**About Us**
FASTSIGNS is a leading provider of visual communications and signage solutions. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
**Key Responsibilities**
- Provide exceptional customer service to current and prospective customers, ensuring a positive experience and building long-term relationships.
- Prepare estimates, implement work orders, and ensure timely delivery of finished orders, ensuring high-quality results and meeting customer expectations.
- Participate in daily team meetings, contribute to business and marketing plans, and play a key role in the success of the FASTSIGNS center.
- Work closely with customers to understand their needs, provide solutions, and exceed their expectations.
- Develop and maintain a deep understanding of FASTSIGNS products and services, ensuring accurate and informed responses to customer inquiries.
**Ideal Qualifications**
- 2-3 years of retail or counter sales experience, preferably in a customer-facing role.
- High school diploma or equivalent.
- Outgoing, responsive, and eager to learn, with the ability to build strong relationships with customers and colleagues.
- Excellent listening and organizational skills, with the ability to multitask and prioritize tasks effectively.
- Ability to sit for long periods (4 hours or more) and view a computer screen for extended periods.
- Ability to work under pressure to meet high-volume, high-quality production demands.
**What We Offer**
- Competitive hourly rate of $18.70.
- Ongoing training and development opportunities to enhance skills and knowledge.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- The opportunity to work with a leading brand in the sign industry, with a strong reputation for quality and customer service.
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