Customer Experience Specialist

1 week ago

New York, New York, United States mondaystaging Full time

About Monday Staging

We are a company that takes pride in building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique and fun to provide support in an environment where the vast majority of interactions are so positive.

About The Role

We are looking for a Customer Experience Advocate to join our expanding team. The ideal candidate will have 1+ years of professional experience in customer service or account management in a SAAS company. They will be responsible for providing excellent support to customers via email, phone, and chat to understand their needs and ensure their success with our product.

Key Responsibilities

  • Provide support to customers via email, phone, and chat to understand their needs and ensure their success with our product.
  • Empower customers to connect their goals and challenges with the solution in our product.
  • Collaborate with the development team to identify, reproduce, and report bugs until resolution.
  • Serve as the liaison between our customers and the rest of the team to advocate and help shape the best possible version of our product.
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our platform and developer toolkit.

Requirements

  • 1+ years of professional experience in customer service or account management in a SAAS company.
  • Excellent interpersonal skills and multitasking abilities.
  • Superb written and verbal communication skills.
  • Positive attitude, empathy, and high energy.
  • Ability to take initiative and adapt.

What We Offer

We are proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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