In-Office Scheduler

3 weeks ago


San Ramon, California, United States Plumbing Care, Inc. Full time

Plumbing Care, Inc. is seeking a highly organized and detail-oriented In-Office Scheduler to join our team. As an In-Office Live Dispatcher, you will be responsible for providing exceptional customer service, scheduling appointments, and dispatching service calls to field technicians.

The ideal candidate must have strong multitasking skills, excellent communication and customer service skills, and experience with Service Titan. Knowledge of plumbing is a plus. We offer a competitive salary ranging from $25-$30 per hour, depending on experience, as well as PTO and benefits.

Responsibilities:

  • Answer incoming calls and assist customers with inquiries.
  • Call missed calls back immediately.
  • Respond to email inquiries.
  • Provide excellent customer service.
  • Schedule appointments and manage the calendar.
  • Dispatch service calls to field technicians.

Requirements:

  • Strong multitasking skills.
  • Excellent communication and customer service skills.
  • Experience with Service Titan.
  • Knowledge of plumbing.
  • Proficiency in Mac applications.
  • Ability to type 60+ wpm.


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