Optical Sales Manager

4 weeks ago


Knoxville, Tennessee, United States America's Best Full time

Optical Sales and Operations Manager Job Description

**About the Role**

We are seeking a highly motivated and experienced Optical Sales and Operations Manager to join our team at America's Best. As an Optical Sales and Operations Manager, you will be responsible for leading our eyewear department to achieve sales and profit goals, while ensuring exceptional customer service and quality standards.

**Key Responsibilities**

* Monitor and achieve profit, sales, and performance goals by reviewing the P&L and optimizing store operations.
* Oversee the eyewear department to ensure efficiency and compliance with company policies and operational guidelines.
* Convey a commitment to providing outstanding customer service and ensure all associates do the same.
* Ensure quality standards are met by reviewing remakes and enforcing policies to ensure compliance.
* Communicate with the General Manager, District Manager, and Corporate Office to provide store reporting as required.
* Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
* Supervise and motivate Opticians and CL Sales associates, and ensure the timely completion of day-to-day functions.
* Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
* Motivate associates to exceed performance standards.

**Requirements**

* Optical sales experience, with supervising experience preferred.
* Proven ability to lead, coach, and build associate relationships.
* Sound understanding of store operations and standards for success.
* Strong communication skills (both oral and written) for effective management of teams.
* Exceptional customer service skills.
* Strong organizational skills for planning work and continuously monitoring progress towards goals.
* Ability to analyze, create, and understand financial reports.
* Demonstrated ability to analyze and solve problems of varied scope.

**What We Offer**

At America's Best, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the ever-increasing amount of promotions from within. We offer competitive compensation, a comprehensive benefits package, and a commitment to providing a positive and inclusive work environment.



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