Optical Department Manager

4 weeks ago


Knoxville, Tennessee, United States America's Best Full time

Job Summary

We are seeking a highly motivated and experienced Optical Department Manager to join our team at America's Best. As a key member of our store leadership team, you will be responsible for overseeing the daily operations of our eyewear department, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities

  • Monitor and achieve profit, sales, and performance goals by reviewing the P&L and implementing strategies to optimize department efficiency.
  • Optimize and oversee the eyeglass department to ensure compliance with company policies and operational guidelines.
  • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
  • Ensure quality standards are met by reviewing remakes and enforcing policies to ensure compliance.
  • Communicate with the General Manager, District Manager, and Corporate Office to provide store reporting as required.
  • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
  • Supervise and motivate Opticians and CL Sales associates to ensure the timely completion of day-to-day functions.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
  • Motivate associates to exceed performance standards.

Requirements

  • Optical sales experience with supervising experience preferred.
  • Proven ability to lead, coach, and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.

About Us

At America's Best, we understand the importance of financial health and security, and we provide competitive compensation to all associates, including bonus potential for every position in the store. We also offer a comprehensive benefits package, including health and dental insurance, 401(k) retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. We strive to deliver opportunities for professional growth and long-term career fulfillment, providing training programs, access to educational courses, and promoting from within.



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