Guest Services Agent

6 days ago


Ocala, Florida, United States Choice Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Choice Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.

Key Responsibilities
  • Guest Check-In/Check-Out: Manage the registration process, verify guest information, and ensure accurate accounting of all rooms.
  • Front Desk Operations: Operate the hotel switchboard, take calls, and provide information and transfer calls as needed.
  • Guest Services: Provide guests with correct room keys, take reservations, and answer queries regarding hotel services and facilities.
  • Customer Service: Respond to guest complaints and provide solutions, ensuring a high level of customer satisfaction.
  • Administrative Tasks: Balance cash at the end of the shift, generate accounting reports, and perform other administrative duties as required.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
Working Conditions

The work environment is a hotel setting with moderate noise levels. Consistent uniformed attire is expected to be worn as required.



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