Hotel Receptionist
6 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Choice Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.
Key Responsibilities- Guest Check-In/Check-Out: Manage the registration process, verify guest information, and ensure accurate accounting of all rooms.
- Front Desk Operations: Operate the hotel switchboard, take calls, and provide information and transfer calls as needed.
- Room Assignments: Provide guests with correct room keys and ensure that guests are satisfied with the rooms allotted to them.
- Guest Services: Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions.
- Problem Resolution: Refer guests to appropriate departments to resolve complaints or provide suggestions.
- Accounting and Reporting: Compute bills, take payments, and balance cash at the end of the shift.
- Education and Experience: Less than high school education; or up to three months related experience or training; or equivalent combination of education and experience.
- Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Computer Skills: Knowledge of Internet Software, Spreadsheet Software (Excel), Word Processing Software (Word), Electronic Mail Software (Outlook), and Property Management Systems.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, but may vary. Consistent uniformed attire is expected to be worn as required.
