Customer Service and Sales Representative

4 weeks ago


Green Bay, Wisconsin, United States Avis Budget Group Full time
Job Summary:

As a Sales and Customer Service Representative with Avis Budget Group, you will be responsible for delivering exceptional customer experiences in a fast-paced environment. Your main focus will be catering to the diverse needs of our customers seeking rental services at our locations. You will be responsible for renting our cars and promoting our products and services, including processing contracts, listening to and identifying customer needs, and effectively up-selling our offerings and services to enhance their travel experience while providing excellent customer service.

Key Responsibilities:
  • Assist customers in understanding our rental offerings, providing detailed information, and facilitating the rental process
  • Build and maintain strong customer relationships to ensure satisfaction and encourage repeat business
  • Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer's travel experience
  • Deliver accurate and comprehensive information, aiding customers in making well-informed rental decisions
  • Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have
Benefits:
  • Competitive compensation between $45,000-$60,000+ annually (base + commission) for full-time employees
  • Uncapped earning and growth potential
  • Pay differential for nights and weekends
  • Paid time off (PTO) for eligible full- and part-time employees
  • Holiday Pay
  • Access to medical, dental, vision, life, and disability insurance and other voluntary benefits for full-time employees
  • 401(k) retirement plan with generous company match
  • Paid training for professional development
  • Employee discounts, including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
  • Access to employee assistance program
  • Free parking
About Us: Avis Budget Group is a prominent player in the car rental industry, encompassing Avis, Budget, and Budget Truck brands. With over 60 years of expertise and locations throughout Wisconsin, we prioritize exceeding customer expectations to deliver exceptional experiences. Our customer-focused approach has gained us a loyal following because we genuinely care about our customers. Our organizational culture is unparalleled, treating employees as valuable members of the Avis Budget Group family. Join a collaborative work environment that values respect, offers training and professional growth, and recognizes and rewards outstanding contributions.

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