Customer Service Representative

7 hours ago


Green Bay, Wisconsin, United States Ferguson Enterprises, LLC. Full time

**Job Summary:**

Ferguson Enterprises, LLC. is seeking a highly motivated and customer-focused individual to join our team as a Showroom Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and contributing to the success of our business.

**Key Responsibilities:**

  • Assist customers on the showroom floor, providing product knowledge and recommendations to meet their needs.
  • Support the efforts of Outside Sales Associates, working collaboratively to drive sales and customer satisfaction.
  • Work closely with Showroom Sales Consultants, performing administrative tasks to ensure customer needs are met.
  • Support the Showroom Sales team by delivering personalized customer service, processing orders, and updating customer contracts.
  • Coordinate deliveries with the warehouse and answer sales calls for general information.

**Requirements:**

  • 2-5 years of prior showroom service experience preferred.
  • Knowledge of plumbing fixtures, lighting, and appliances preferred.
  • Results-oriented, able to meet goals, build relationships, and thrive in a team environment.
  • Excellent communication, time management, and organizational skills.
  • Ambition to succeed and self-motivated.
  • General digital literacy and ability to multitask.
  • Passion for customer service and ability to learn quickly.

**What We Offer:**

Ferguson Enterprises, LLC. is committed to the well-being of our associates, offering a comprehensive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. We also provide opportunities for professional growth and development, as well as a supportive and inclusive work environment.

**Equal Employment Opportunity:**

Ferguson Enterprises, LLC. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, where all associates feel valued and empowered to succeed.



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