Enterprise Customer Success Systems Engineer

1 week ago


San Francisco, California, United States Veeam Software Full time

Veeam Software is seeking a highly skilled Enterprise Customer Success Systems Engineer to join our team. As a key member of our customer success and retention efforts, this role will play a critical part in ensuring our customers maximize the value of their Veeam purchase.

The ideal candidate will have experience across different Veeam products in a technical role and be motivated by maximizing customer success and outcomes. They will work remotely with our customers, providing technical product and best practices guidance to ensure our customers achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The successful candidate will be responsible for conducting virtual customer meetings, product demonstrations, and configuration health reviews. They will also accurately document pertinent information found or discussed into internal notes and travel up to 20% for internal meetings or customer meetings.

We are looking for a collaborative and articulate individual with experience in virtualization technologies such as VMware, Hyper-V, AHV, etc. Industry-based experience in storage, network, and/or cloud-based technologies is strongly desired. Experience working with monitoring tools and frameworks is also strongly desired.

The successful candidate will be able to articulate technical concepts in writing as well as present to groups in person or remotely. They will also be flexible and able to work from a home office.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form. All your information will be kept confidential.



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