Customer Service Representative

1 month ago


Grants Pass, Oregon, United States Abacus Full time
Job Title: Customer Service Specialist

At Abacus, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Provide top-notch customer service through various communication channels, including phone, email, and chat.
  • Process customer orders in a timely and efficient manner, ensuring accuracy and minimal errors.
  • Develop a strong knowledge of our products and services, enabling you to effectively communicate with customers and provide solutions to their queries.
  • Collaborate with internal teams to ensure seamless customer experiences and resolve any issues that may arise.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date with industry best practices.
Requirements:
  • Minimum 2 years of experience in a customer-facing role, preferably in a service-oriented industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in typing, with a minimum speed of 35 wpm, and ability to work in a fast-paced environment.
  • Ability to work in a team environment, with a focus on collaboration and mutual support.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to work with a leading company in the industry, with a strong reputation for excellence and customer satisfaction.


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