Customer Service Representative

2 weeks ago

Crescent City, California, United States Advanced Air , LLC Full time
About Advanced Air, LLC

We are a leading aviation company headquartered in Hawthorne, California, dedicated to providing exceptional service-oriented aviation solutions. Our innovative approach has enabled us to grow to 17 aircraft, operating in both scheduled and on-demand service, with a diversified portfolio of flying services in turboprop aircraft, business jets, and regional passenger jets.

The Role

We are seeking a highly motivated and organized Customer Service Agent to join our team in Crescent City, CA. As a key member of our team, you will be responsible for providing outstanding customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all Advanced Air passengers and potential passengers/guests.

Key Responsibilities
  • Provide exceptional customer service to all AA customers and guests in a friendly, courteous, and professional manner
  • Answer calls to provide information, resolve problems or complaints, and assist as needed
  • Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
  • May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
  • Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
  • Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
  • Provide check-in assistance, ticketing changes, re-booking of itineraries, and special service requests for passengers
  • Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner; Ground servicing equipment duties as needed
  • Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist passengers as needed
  • Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning as required
  • Maintain AA brand standards and consistency in the ground experience
  • Maintain positive customer relations at all times by using good judgment and the ability to multitask
  • Ensure accuracy of passenger manifest via Jet Insight
  • Ensure FAA, TSA, Airline, and Airport regulations are followed at all times
Requirements
  • Must have authorization to work in the U.S.
  • Must have valid Driver's license and clean driving record
  • 2+ Years of Customer Service Experience
  • Experience with Microsoft Office products including Outlook, Word, and Excel
  • Excellent communication and problem-solving skills
  • Ability to push/pull/lift 50 lbs. for extended periods of time
  • Ability to work efficiently under time constraints
  • High School diploma or GED equivalent
Special Requirements
  • May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
  • May be required to push/pull ground service equipment weighing approximately 5,000lbs
  • Will be required to meet all local airport and TSA requirements
  • Must be able to work flexible hours including evenings, weekends, holidays, and overtime as needed
  • Must be able to pass an FAA Drug and Alcohol testing, background checks, and submit to random drug test when required
Why Join Us?

We offer a competitive salary, 401k plan with dollar-for-dollar employer match up to 4%, and easy-to-use Flight/Travel Benefits. We believe a diversity of perspectives and experiences is what makes a strong team, and we are committed to creating an inclusive environment where everyone can thrive.

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