Technology Support Manager
2 days ago
We are seeking a highly skilled Technology Support Manager to join our team at Request Technology, LLC. As a key member of our IT department, you will be responsible for providing exceptional end-user support and managing a team of technical professionals.
Key Responsibilities:- Develop and implement effective support processes and procedures to ensure seamless service delivery.
- Manage and oversee the recruitment, hiring, and performance management of technical staff.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Provide expert-level technical support for Windows, Zoom, Webex, Skype for Business, Citrix, VOIP, and other related technologies.
- Define and implement Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) to ensure high-quality service delivery.
- Bachelor's Degree or equivalent in Computer Science or a related field.
- At least 6 years of management experience in a professional services environment, preferably in a law firm.
- Proven track record of managing a help desk or desk-side support team.
- Excellent technical skills, including knowledge of desktop computing environments, hardware, and software troubleshooting.
- Experience with remote meeting platforms, ticketing applications, and ITSM tools.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Technology Support Manager looking for a new challenge, please submit your application.
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Technology Support Manager
3 weeks ago
Houston, Texas, United States Request Technology, LLC Full timeJob Title: Technology Support ManagerWe are seeking a highly skilled Technology Support Manager to join our team at Request Technology, LLC. This is a permanent full-time role that requires a minimum of 6 years of management experience.Key Responsibilities:Assess user issues and develop effective troubleshooting methodologies.Manage Operating Level...
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End-User Technology Support Manager
4 weeks ago
Houston, Texas, United States Request Technology, LLC Full timeJob Title: End-User Technology Support ManagerWe are seeking an experienced End-User Technology Support Manager to lead our technology support team in Houston. The successful candidate will be responsible for implementing new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide.Key Responsibilities:Lead the...
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End-User Technology Support Manager
3 weeks ago
Houston, Texas, United States Request Technology, LLC Full timeJob Title: End-User Technology Support ManagerWe are seeking an experienced End-User Technology Support Manager to lead our technology support team in Houston. The successful candidate will be responsible for implementing new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide.Key Responsibilities:Lead the...
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Technology Support Director
2 weeks ago
Houston, Texas, United States Request Technology, LLC Full timeJob Title: Technology Support ManagerWe are seeking a highly skilled Technology Support Manager to join our team at Request Technology, LLC. This is a permanent full-time role that requires a strong background in IT service management and leadership.Key Responsibilities:Lead a team of 16 people across three offices, providing end-user support for various...
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Technology Support Manager
1 month ago
Houston, Texas, United States Kirkland & Ellis Full timeAbout Kirkland & EllisKirkland & Ellis is a leading global law firm that values collaboration, talent empowerment, service, inclusion, respect, and gratitude. Our people are our greatest asset, and we invest in the brightest talent to create dynamic teams that operate at the pinnacle of their field.Job SummaryWe are seeking a Technology Support Manager to...
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IT Support Manager
3 days ago
Houston, Texas, United States Ledgent Technology Full timeJob SummaryThe IT Manager will lead the IT Support team ensuring it provides a high level of customer service and timely technical support for moderately complex end-user computer and software issues to ensure end-user productivity. This position is responsible for supporting the installation, configuration and ongoing functionality of desktop computers,...
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Technology Support Manager
3 weeks ago
Houston, Texas, United States Kirkland & Ellis Full timeAbout Kirkland & EllisKirkland & Ellis is a leading global law firm that provides a wide range of legal services to clients across various industries. Our firm is committed to delivering exceptional results and providing a collaborative and inclusive work environment.Job SummaryWe are seeking a highly skilled and experienced Technology Support Manager to...
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IT Support Manager
3 days ago
Houston, Texas, United States Ledgent Technology Full timeJob SummaryThe IT Support Manager will lead the IT Support team in providing exceptional customer service and timely technical support for moderately complex end-user computer and software issues, ensuring end-user productivity. This role is responsible for supporting the installation, configuration, and ongoing functionality of desktop computers, peripheral...
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IT Support Manager
3 weeks ago
Houston, Texas, United States Request Technology, LLC Full timeJob Title: IT Support ManagerRequest Technology, LLC is seeking an experienced IT Support Manager to join our team. As an IT Support Manager, you will be responsible for leading our technology support organization and ensuring that our clients receive exceptional service.Key Responsibilities:Develop and manage Operating Level Agreements (OLA's) and client...
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IT Support Manager
2 days ago
Houston, Texas, United States Request Technology, LLC Full timeIT Support ManagerWe are seeking a highly skilled IT Support Manager to join our team at Request Technology, LLC. As a key member of our Technology Services organization, you will be responsible for developing and managing Operating Level Agreements (OLA's) and client Service Level Agreements (SLA's) across our entire technology support organization.Key...
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IT Support Manager
2 days ago
Houston, Texas, United States Request Technology, LLC Full timeIT Support ManagerWe are seeking a highly skilled and experienced IT Support Manager to join our team at Request Technology, LLC. As a key member of our Technology Services organization, you will be responsible for developing and managing Operating Level Agreements (OLAs) and client Service Level Agreements (SLAs) across the entire organization.Key...
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Senior Manager Information Technology
3 weeks ago
Houston, Texas, United States Barrios Technology Full timeOverviewBarrios Technology is seeking an experienced Information Technology leader to oversee the development and implementation of IT strategies that align with the organization's goals. As Senior Manager Information Technology, you will provide proactive leadership to a team of IT professionals, ensuring the delivery of high-quality IT services and...
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IT Support Manager
3 weeks ago
Houston, Texas, United States Ledgent Technology Full timeJob SummaryThe IT Manager will lead the IT Support team ensuring it provides a high level of customer service and timely technical support for moderately complex end-user computer and software issues to ensure end-user productivity. This position is responsible for supporting the installation, configuration and ongoing functionality of desktop computers,...
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Technology Support Manager, Customer Experience
4 weeks ago
Houston, Texas, United States Hill-Rom Full timeAbout the RoleWe are seeking a highly skilled Technology Support Manager to join our Customer Experience team in Houston, Texas. As a key member of our team, you will be responsible for leading a team of Technology Support Supervisors and Specialists, providing 24/7 customer care and ensuring the highest level of service delivery.Key ResponsibilitiesLead and...
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Houston, Texas, United States Hill-Rom Full timeAbout the RoleWe are seeking a highly skilled Technology Support Manager to join our Customer Experience team in Houston, Texas. As a key member of our team, you will be responsible for providing exceptional technical support and customer service to our clients.Key ResponsibilitiesLead and build a team of Technology Support Supervisors and Technology Support...
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Commercial Technology Support Specialist
4 weeks ago
Houston, Texas, United States OPTIMUS (TX) Full timeJob SummaryAs a Commercial Technology Support Specialist at OPTIMUS (TX), you will play a pivotal role in ensuring the reliability and efficiency of our client's commercial technology systems. The ideal candidate will bring a mix of functional and technical skills, with a focus on.Net, Power BI, and some familiarity with ETRM systems.Key...
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Academic Technology Manager
2 months ago
Houston, Texas, United States University of Houston Full timeJob SummaryThe University of Houston seeks a highly skilled Academic Technology Manager to lead the Academic Technology Support Center (ATSC) and provide guidance on academic technology initiatives. As the advocate for effective instruction, this role will play a critical part in shaping the university's academic technology landscape.Key...
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Academic Technology Manager
1 month ago
Houston, Texas, United States University of Houston Full timeJob SummaryThe University of Houston seeks a highly skilled Academic Technology Manager to lead the Academic Technology Support Center (ATSC) and provide guidance on academic technology initiatives. As the advocate for effective instruction, this role will play a critical part in shaping the university's academic technology landscape.Key...
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Technology Infrastructure Manager
3 weeks ago
Houston, Texas, United States GTN Technical Staffing and Consulting Full timeHiring a Technology Program ManagerWe are seeking a highly skilled Technology Program Manager to oversee and manage our clients firm's technology infrastructure, ensuring seamless operation of the network systems.This pivotal role plays a critical part in optimizing our technology solutions to support our business objectives.Key Responsibilities:Oversee...
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Academic Technology Manager
3 days ago
Houston, Texas, United States University of Houston Full timeJob SummaryWe are seeking a highly skilled Academic Technology Manager to join our team at the University of Houston. The successful candidate will be responsible for providing leadership and guidance on academic technology support and innovation.Key ResponsibilitiesPlan and implement campus-wide academic technology support and maintenance, including...