Technology Support Manager

2 days ago


Houston, Texas, United States Request Technology, LLC Full time
Job Title: Technology Support Manager

We are seeking a highly skilled Technology Support Manager to join our team at Request Technology, LLC. As a key member of our IT department, you will be responsible for providing exceptional end-user support and managing a team of technical professionals.

Key Responsibilities:
  • Develop and implement effective support processes and procedures to ensure seamless service delivery.
  • Manage and oversee the recruitment, hiring, and performance management of technical staff.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Provide expert-level technical support for Windows, Zoom, Webex, Skype for Business, Citrix, VOIP, and other related technologies.
  • Define and implement Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) to ensure high-quality service delivery.
Requirements:
  • Bachelor's Degree or equivalent in Computer Science or a related field.
  • At least 6 years of management experience in a professional services environment, preferably in a law firm.
  • Proven track record of managing a help desk or desk-side support team.
  • Excellent technical skills, including knowledge of desktop computing environments, hardware, and software troubleshooting.
  • Experience with remote meeting platforms, ticketing applications, and ITSM tools.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Technology Support Manager looking for a new challenge, please submit your application.



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