Technology Infrastructure Manager
2 weeks ago
We are seeking a highly skilled Technology Program Manager to oversee and manage our clients firm's technology infrastructure, ensuring seamless operation of the network systems.
This pivotal role plays a critical part in optimizing our technology solutions to support our business objectives.
Key Responsibilities:- Oversee technology infrastructure and ensure seamless operation of network systems
- Manage relationships with third-party vendors and service providers to meet performance and service level agreements (SLAs)
- Lead the firm's cybersecurity program, including risk assessments and mitigation plans
- Communicate effectively with senior management regarding IT strategies, performance, and issues
- Develop, implement, and maintain IT policies and procedures to ensure efficient operations, compliance with regulatory standards, and alignment with organizational goals
- Implement best practices to enhance service delivery
- Serve as a liaison between employees and the firm's IT services vendor for IT-related questions or concerns
- Provide IT training and support for employees to enhance their understanding and use of the firm's technology tools
- Coordinate and execute the employee onboarding and offboarding processes
- Bachelor's Degree in Information Systems, Computer Science, or a related field
- 5+ years' experience in IT service delivery
- Proven track record of managing third-party vendors
- Demonstrated project management skills, including planning, execution, and monitoring
- Proficiency in best practices for network administration and cybersecurity
- Strong understanding of regulatory requirements related to IT
- Excellent communication and interpersonal skills
- Ability to provide excellent customer service and support to internal stakeholders
- Ability to work independently with minimal supervision and thrive in a fast-paced environment
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Technology Infrastructure Manager
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IT Infrastructure Manager
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