Guest Services Associate

2 weeks ago


Joliet, Illinois, United States Caesars Entertainment Full time

Job Overview

KEY RESPONSIBILITIES:

  • Fosters an engaging and vibrant atmosphere where exceptional service delivery is of utmost importance.
  • Manages the precise check-in and check-out processes for all visitors.
  • Ensures all interactions with guests are polite, informative, and comprehensive.
  • Confirms that housekeeping has thoroughly prepared all accommodations before issuing keys.
  • Handles billing processes, including posting charges and settling accounts for individuals and groups as communicated by housekeeping.
  • Processes payments via cash, checks, credit cards, and complimentary services, ensuring proper approvals are obtained.
  • Maintains a balanced cash drawer, issues receipts, and provides change as necessary.
  • Facilitates reservations for hotel guests, encompassing travel arrangements, dining, and special events both on-site and off-site.
  • Ensures prompt delivery of messages, mail, and packages for guests and various departments within the establishment.
  • Oversees safe deposit transactions with diligence.
  • Collaborates closely with the Senior Executive Host to guarantee that all complimentary and premium amenities are delivered as per established agreements.
  • Empowered to address and resolve guest issues or complaints swiftly and courteously.
  • Maintains up-to-date knowledge of hotel offerings, community activities, and special events to enhance guest experiences.
  • Exhibits a positive and enthusiastic attitude towards guests and colleagues at all times.
  • Serves as a role model for fellow employees, consistently representing the values of Caesars Entertainment and encouraging others to do the same.
  • Adheres to all relevant regulations, company policies, and departmental procedures.
  • Completes additional tasks as assigned.

QUALIFICATIONS:

  • High school diploma is mandatory.
  • Exceptional customer service abilities are essential.
  • Experience in data entry and public interaction is required.
  • Previous experience in the hospitality sector or a related field is preferred.
  • Proficient computer skills are necessary.
  • Familiarity with Microsoft Office, Outlook, and LMS systems is advantageous.
  • Knowledge of the local area is beneficial.
  • Strong interpersonal skills are crucial.
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays.

JOB REQUIREMENTS:

  • Ability to lift and carry items weighing up to 25 lbs.
  • Position involves 90% standing and 10% walking.
  • Some pushing, twisting, bending, kneeling, climbing, and frequent reaching above and below shoulder height is required.
  • Must be responsive to various sensory cues including touch, speech, smell, hearing, and sight.
  • Must be able to work in environments with second-hand smoke.
  • Fast-paced role involving constant interaction with the public.
  • Must be capable of standing and maintaining a brisk pace for extended periods.


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