Parts Sales Representative

4 weeks ago

Richmond, Virginia, United States Joe Johnson Equipment USA Full time
Job Summary

The Parts and Service Support Representative is responsible for driving parts sales growth and providing exceptional customer support within the territory. This role involves calling and visiting customers, prospecting new customers, and developing strong relationships. The ideal candidate will have a strong understanding of sales processes and be able to analyze current sales and forecast future sales.

Key Responsibilities
  • Service existing accounts and ensure effective and continuous customer communication/interaction
  • Prospect and assess territory for potential new customers
  • Promote and sell represented product lines throughout the territory
  • Prepare quotations for customers, follow up on sales, and process orders
  • Organize parts delivery (and deliver when required)
  • Support credit control by tracking and collecting customer receivables
  • Acquire and update customer information to ensure up-to-date customer database
  • Establish a visit plan and schedule weekly
  • Conduct regular visits to customers' job site/field to inspect machines/fleets and leverage parts sales opportunities by offering reliable solutions to customers' requirements
  • Promote promotional products and campaigns
  • Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
  • Remain knowledgeable of company's products, market, and industry trends, competitors, and leading customer strategies
  • Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
  • Produce territory analysis reports on applicable market
  • Conduct daily/weekly prospecting parts calls
  • Log all calls and communications with customers to allow for seamless customer support
  • Develop and present parts packages to customers
  • Proactively seek opportunities for new sales growth
  • Increase year-over-year part sales growth, parts gross margin, and diversification in product and customer base
  • Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
Requirements
  • Valid driver's license with a clean driver's abstract
  • CDL A or B license or willingness to obtain with Company assistance
  • 3+ years' experience in a Customer Service Representative role or a related position
  • Experience using MS Office Suite, with a focus on Microsoft Word and Excel
  • Experience using a Customer Relationship Management (CRM) software
  • Experience analyzing current sales and forecasting future sales
  • Experience developing sales strategies
  • Previous exposure to a heavy equipment/heavy truck work environment is preferred
  • Strong verbal and written communication skills
  • Strong sales and customer service skills
  • Strong understanding of sales processes
  • Self-motivated, results-oriented, and motivated to exceed targets
  • Ability to plan and execute assignments with general guidelines and work independently
Why JJE?
  • Competitive base salary plus bonus structure; company vehicle, laptop, cell phone, and fuel card provided
  • Talented and dedicated team
  • Exceptional best-in-class products and service offerings for our customers
  • Premium Health Insurance program
  • 401(k) Employer Matching Program
  • Paid Personal Days - for those unexpected life events
  • Work boot and prescription safety glasses reimbursement
  • Educational Scholarship Program
  • Tuition Reimbursement
  • Employee & Family Assistance Program (EAP)
  • Opportunity to grow professionally within the organization
  • Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

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