Phlebotomy and Customer Service Specialist

1 day ago


Elizabethtown, Pennsylvania, United States Lancaster General Full time
Job Title: Phlebotomy and Customer Service Specialist

Join our team as a Phlebotomy and Customer Service Specialist at Norlanco Outpatient Lab, where you will play a vital role in providing exceptional patient care and support.

Job Summary:

This part-time position requires 32 hours of work per week, with a focus on providing complete and accurate patient scheduling, registration, insurance verification, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services.

Key Responsibilities:
  • Coordinate and communicate effectively during increased volumes or with complex patients.
  • Perform venipuncture and capillary specimen collection in an ambulatory setting.
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and all clinical protocols.
  • Document all stages of specimen collection in required computer systems.
  • Complete cleaning tasks utilizing regulatory standards.
  • Perform maintenance and/or inventory of equipment and supplies according to unit/department standards.
  • Provide exceptional customer service and support to patients, guests, and staff.
Requirements:
  • High school diploma or equivalent.
  • Completion of educational requirements (additional formal education/training; maximum supervision for initial competency; yearly competency evaluation and training).
  • CPR Certification (American Heart Association Basic Life Support).
  • One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One year of experience with basic keyboarding, personal computer use, and other office setting equipment.
Preferred Qualifications:
  • Previous phlebotomy or registration experience.
  • One year of Epic (or equivalent Electronic Medical Record) experience.
Benefits:

Penn Medicine Lancaster General Health offers a comprehensive benefits package, including:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences.
  • Paid Time Off and Paid Holidays.
  • Shift, Weekend, and On-Call Differentials.
  • Health, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability.
  • Retirement Savings Account with Company Matching.
  • Child Care Subsidies.
  • Onsite Gym and Fitness Classes.

Penn Medicine Lancaster General Health is an Equal Opportunity Employer, committed to hiring a diverse workforce.



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