Phlebotomy and Customer Service Specialist
1 day ago
Join our team as a Phlebotomy and Customer Service Specialist at Norlanco Outpatient Lab, where you will play a vital role in providing exceptional patient care and support.
Job Summary:This part-time position requires 32 hours of work per week, with a focus on providing complete and accurate patient scheduling, registration, insurance verification, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services.
Key Responsibilities:- Coordinate and communicate effectively during increased volumes or with complex patients.
- Perform venipuncture and capillary specimen collection in an ambulatory setting.
- Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and all clinical protocols.
- Document all stages of specimen collection in required computer systems.
- Complete cleaning tasks utilizing regulatory standards.
- Perform maintenance and/or inventory of equipment and supplies according to unit/department standards.
- Provide exceptional customer service and support to patients, guests, and staff.
- High school diploma or equivalent.
- Completion of educational requirements (additional formal education/training; maximum supervision for initial competency; yearly competency evaluation and training).
- CPR Certification (American Heart Association Basic Life Support).
- One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One year of experience with basic keyboarding, personal computer use, and other office setting equipment.
- Previous phlebotomy or registration experience.
- One year of Epic (or equivalent Electronic Medical Record) experience.
Penn Medicine Lancaster General Health offers a comprehensive benefits package, including:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences.
- Paid Time Off and Paid Holidays.
- Shift, Weekend, and On-Call Differentials.
- Health, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability.
- Retirement Savings Account with Company Matching.
- Child Care Subsidies.
- Onsite Gym and Fitness Classes.
Penn Medicine Lancaster General Health is an Equal Opportunity Employer, committed to hiring a diverse workforce.
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