Customer Experience Specialist

4 days ago


Chelsea, Massachusetts, United States Enterprise Full time

**Job Description:**

The Customer Experience Specialist will be responsible for delivering exceptional customer experiences by providing accurate and timely information, resolving customer complaints, and making recommendations to customers.

**Responsibilities:

  • Take incoming calls for reservations, rate quotes, and questions.
  • Provide information and resolution to customers.
  • Manage outgoing calls for callback management and miscellaneous calls.

**Requirements:

  • Bilingual in Spanish and English.
  • High school diploma or equivalent required.
  • 1+ year of customer service experience preferred.

**Compensation and Benefits:

This role offers a salary range of $48,000 - $68,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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