Guest Experience Specialist
3 weeks ago
The Guest Experience Specialist will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a positive experience for all hotel guests. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Registering guests and processing room assignments
- Handling guest inquiries and resolving issues in a timely manner
- Maintaining accurate records and reporting any discrepancies
- Providing recommendations and information on local attractions and services
- Collaborating with other departments to ensure seamless guest experience
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred
- Previous experience in customer-facing roles or hotel front desk operations
- Excellent communication and problem-solving skills
- Ability to multitask and prioritize tasks efficiently
- Knowledge of Microsoft Office Suite and basic arithmetic functions
Benefits:
- Competitive hourly rate: $18-$22 per hour, depending on location and experience
- Opportunities for professional growth and development
- Team-oriented environment with a focus on exceptional guest service
- Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment
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