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Cruise Sales Specialist

2 months ago

Aventura, Florida, United States Crystal Cruises Full time
Position Overview

Crystal Cruises Inbound Sales Team

Role Summary

Become a vital member of the Crystal Cruises Inbound Sales Team, where we seek enthusiastic individuals. Your primary focus will be on driving revenue through the successful closure of cruise sales from incoming inquiries and collaborating with Travel Partners.

Key Responsibilities

  • Achieve or surpass sales targets and conversion metrics by promoting cruises to diverse destinations.
  • Deliver professional and effective service to all incoming calls.
  • Exhibit a welcoming demeanor and maintain proper phone etiquette.
  • Ensure precision in booking information and efficient call management.
  • Enhance conversion rates while providing insights into Crystal Cruises' offerings.
  • Manage incoming emails and assist in addressing guest inquiries.
  • Follow scheduled hours and support additional business-related tasks.
  • Work collaboratively with internal teams to streamline bookings and sales processes.
  • Engage in training opportunities to enhance knowledge and performance.

Additional Responsibilities

This job description is subject to updates over time.

Work Environment

Office setting with moderate noise levels.

Physical Requirements

Involves sitting, standing, walking, bending, and reaching.

Work Schedule

Full-time role with potential for occasional overtime.

Qualifications

Education: High School Diploma or equivalent.

Experience: At least 1 year of sales experience.

Skills and Attributes:

  • Exceptional verbal communication abilities.
  • Outstanding customer service orientation.
  • Capability to provide high-quality service.
  • Interpersonal skills to navigate challenging situations.
  • Friendly, positive, and collaborative attitude.
  • Comprehensive understanding of products, policies, and procedures.
  • Proficiency in Microsoft Office and CRM systems.
  • Quick learner with adaptability in work hours.