Client Services Advocate II

3 weeks ago


Glendale, California, United States Bank of America Full time
Job Summary

We are seeking a highly skilled Client Services Advocate II to join our team at Bank of America. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their issues, and ensuring their financial needs are met.

Key Responsibilities
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide accurate and timely information to clients regarding their accounts and financial services
  • Work closely with internal teams to resolve complex issues and improve customer satisfaction
  • Develop and maintain a thorough understanding of Bank of America's products and services
  • Communicate effectively with clients to understand their needs and provide solutions
Requirements
  • Minimum 1-2 years of customer service experience in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and adapt to changing priorities
  • Strong knowledge of Bank of America's products and services
  • Bilingual Vietnamese required
Preferred Qualifications
  • Experience in a call center environment
  • Knowledge of banking and financial industry
  • Ability to work in a high-volume, fast-paced environment
Work Environment

This is a 1st shift position, working 40 hours per week in a dynamic and fast-paced environment.



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