Game Support Specialist
1 month ago
Job Title: Operations Support Agent
Job Summary:
The Operations Support Agent is a key member of the operations team, responsible for crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams.
Key Responsibilities:
- Translate customer-facing in-game notifications, social media posts, and other communications.
- Communicate game bugs, customer issues, and community feedback to teams in Japan.
- Provide translation and coordination for communication between Japanese staff and US staff.
- Translate news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.
- Utilize company tools to provide direct and indirect support to customers.
- Maintain confidentiality of all proprietary information, including customer account information and network information.
- Work non-traditional hours (typically 8 pm to 5 am and including weekends) to communicate with personnel in different time zones.
Requirements:
- Minimum High School diploma, 4-year degree at an accredited university preferred.
- Fluent or near-fluent in English, and business-level Japanese.
- Experience with mobile and online games professionally or personally.
- Strong writing ability in English and Japanese.
Competencies, Skills, and Attributes:
- Job Knowledge
- Independence
- Productivity
- Quality
- Positive and professional demeanor
- Excellent communication skills
- Teamwork
- Adherence to policies
- Problem-solving
- Analytical
- Process improvement
- Project management
Benefits:
Annual Salary: $28.00 per hour
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