IT Support Specialist

4 weeks ago


El Segundo, California, United States Spectrum Full time
Job Summary:

As an IT Support Specialist at Spectrum, you will play a critical role in ensuring the optimal end-user experience for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Troubleshoot and resolve technical issues related to computer systems, desktops, laptops, applications, and peripherals.
• Provide technical support to end-users via phone, email, and in-person.
• Collaborate with the Dalet and Engineering team to assist with upgrades, installs, triaging, and troubleshooting.
• Use various tools and reporting agents to track down and patch security vulnerabilities on our clients and servers.
• Assist the Systems Engineers with reporting on and patching servers.
• Create scripts, push updates and security patches, and design reports to track patches and keep clients up-to-date.

Requirements:

• Exceptional people skills and ability to communicate technical information in a non-technical manner.
• Demonstrable basic technical knowledge of computer hardware and hands-on application and hardware troubleshooting experience.
• Ability to operate tools, components, and peripheral accessories.
• Ability to work under pressure and meet given deadlines.
• Ability to adapt to changing situations/environments/technology.
• Ability to work alone, as a team, and with vendors for given tasks.
• Must be teachable and know when to say 'I don't know' and get help.
• Ability to read, write, speak, and understand English.

What We Offer:

Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. We are an equal opportunity employer and comply with local wage minimums. Certain positions are eligible for additional forms of incentive-based compensation such as bonuses.

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