Community Engagement Specialist

4 weeks ago


El Segundo, California, United States Nexon America Inc Full time
Job Description

About Nexon America

Nexon America is a leading video game publisher and developer of online virtual worlds. We're committed to creating engaging experiences for our players and fostering a positive community environment.

We're seeking a Community Manager to join our team and help build a strong online player community for MapleStory Worlds. This role will be responsible for moderating and monitoring community channels, designing community engagement programs, and reporting community issues.

Key Responsibilities:

  • Represent the player voice by providing comprehensive reports on community feedback, issues, and trends to stakeholders.
  • Foster a positive and inclusive environment by monitoring and moderating user-generated content in community channels.
  • Engage players by planning and creating unique content, events, and messaging to be published through our websites and community channels.
  • Drive community growth by monitoring and reporting on community content and event performance.
  • Contribute to content strategy and player-facing communications.
  • Maintain positive relationships with community partners and volunteer support networks.
  • Champion our games internally by stimulating conversation across departments regarding community strategy.

Requirements:

  • 3+ years of community management experience with a proven track record of success.
  • Gaming experience on multi-platform games preferred.
  • Website management experience.
  • Project management and organizational experience.
  • Discord, forums, and/or community tools experience.
  • Livestreaming experience and interacting with online communities.
  • Experience on a game creation platform like Roblox or Fortnite preferred.

Benefits:

  • Competitive salary range: $29.00 - $33.00 hourly.
  • Medical, dental, and vision plans.
  • Company-paid life, AD&D, short-term and long-term disability benefits.
  • 401(k) savings plan with a company match.
  • Pet insurance.
  • Monthly wellness credit.
  • Lunchtime yoga and language classes.
  • Catered lunches, happy hours, and a well-stocked snack bar.
  • Paid time off, sick days, company holidays, and a year-end break.

Nexon America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law.



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