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Customer Service Representative

2 months ago

Lexington, Kentucky, United States CLARK Material Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at CLARK Material Handling Company. As a key member of our aftermarket parts business, you will be responsible for managing customer relationships, providing exceptional support, and driving sales growth.

Key Responsibilities
  • Process high-volume dealer inquiries via phone and email, providing accurate and timely responses
  • Identify and quote replacement parts, obtaining orders and processing them through our systems
  • Maintain a high level of technical knowledge and provide basic support to dealers
  • Proactively market and sell parts, contacting customers and maintaining a log of activities
  • Coordinate with other departments to ensure successful order fulfillment
  • Maintain an inquiry database and provide reports as needed
Requirements
  • High School Diploma with 2-4 years of customer service experience or related experience in the forklift or construction equipment industry
  • Working knowledge of equipment in the material handling or heavy equipment industry, with a background in support services
  • Basic knowledge of forklift operations and CLARK product line or high degree of mechanical aptitude
  • Excellent communication and problem-solving skills
  • Proficiency in BaaN, Parts Pro, Microsoft Office, Access, PRMS, JDE, and Web Ordering
What We Offer

CLARK Material Handling Company is an Equal Opportunity Employer and offers a competitive hourly rate, flexible work schedule, and opportunities for professional growth and development.