Client Experience Coordinator
3 weeks ago
The Guest Services Specialist is a critical role that plays a key part in ensuring the success of our clients and the overall well-being of our staff. This position requires a unique blend of technical skills, business acumen, and interpersonal abilities.
As a Guest Services Specialist, you will be responsible for creating and maintaining a welcoming environment by greeting and assisting all visitors and Reed Smith personnel. You will also be required to answer telephones in a friendly, professional manner, take accurate messages, and handle or refer questions and requests.
Key Responsibilities:
- Creating and maintaining a welcoming environment by greeting and assisting all visitors and Reed Smith personnel.
- Answering telephones in a friendly, professional manner, taking accurate messages and handling or referring questions and requests.
- Following established procedures with regard to both expected and unexpected arrivals.
- Becoming familiar with Firm clients and visitors and addressing them by name whenever possible.
- Assisting with creating and distributing employee ID badges and building access cards.
- Confirming room reservations and bookings.
- Assisting guests with light photocopying, printing, scanning, faxing, and sending or receiving courier packages.
Requirements:
- Two years' experience in hospitality service industry; general clerical experience.
- Strong customer service skills, ability to accept accountability for all assigned responsibilities with a high level of diplomacy.
- A genuine sense of hospitality, commitment to delivering outstanding customer service in all aspects of the position.
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