Senior UX Research Consultant

3 weeks ago


San Jose, California, United States OKX Full time

At OKX, we're shaping the future of crypto and empowering individuals' freedom. As a leading crypto exchange and developer of OKX Wallet, we provide millions access to crypto trading and decentralized applications (dApps). With our Proof of Reserves, we ensure safety and reliability.

About the Opportunity

Our Global Research team of 8 researchers drives customer-centricity and innovation across product development phases, delivering user insights to make products usable and useful. We work closely with product and design teams in agile and embedded models.

  • Proactively identify research opportunities with stakeholders
  • Develop end-to-end research frameworks and drive business impact through research
  • Generate research roadmaps and secure consensus from stakeholders on scope and deliverables
  • Lead and execute qualitative and quantitative research projects from planning to reporting
  • Communicate research insights effectively to help teams understand user needs
  • Build research panels and continuous user feedback loops
What We Look For In You
  • Bachelor's degree with at least 12+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating
  • Ability to work with executives and influence strategic decisions with crisp communication
  • Solid understanding of primary qualitative and quantitative research methodologies
  • Experience mentoring and coaching team members
  • Flexibility in working style and passion for crypto/blockchain
  • Excellent communication and facilitation skills, including educating the team about user research
  • Strong problem-solving skills and ability to work autonomously in a fast-paced environment

We offer a competitive total compensation package, L&D programs, education subsidies, wellness allowances, comprehensive healthcare schemes, and more. Our commitment to equal employment opportunities ensures diversity and inclusion.


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