UX Researcher

2 days ago


San Diego, California, United States ServiceNow Full time
Job Description

We are seeking a highly skilled UX Researcher to join our team at ServiceNow. As a UX Researcher, you will play a critical role in defining and executing research studies to drive product improvements and innovations.

In this role, you will work closely with cross-functional teams to understand customer needs and preferences, identify opportunities for growth, and develop strategic research plans to inform product decisions.

You will also be responsible for conducting various types of primary research, including individual customer interviews, focus groups, diary studies, and user flows, as well as analyzing and synthesizing data to generate insights and recommendations.

The ideal candidate will have a strong background in UX research, excellent analytical and communication skills, and the ability to effectively collaborate with stakeholders to drive business outcomes.

About the Role:

  • Develop and execute research studies to inform product decisions
  • Analyze and synthesize data to generate insights and recommendations
  • Collaborate with cross-functional teams to understand customer needs and preferences
  • Conduct various types of primary research, including individual customer interviews, focus groups, diary studies, and user flows

Requirements:

  • 7+ years of experience in UX research
  • Strong analytical and communication skills
  • Ability to effectively collaborate with stakeholders to drive business outcomes

Salary Range:$123,800 - $216,500 per year, plus equity (when applicable), variable/incentive compensation and benefits.

Benefits:

  • Flexible time away plan and family leave programs
  • 401(k) Plan with company match, ESPP, matching donations
  • Health plans, including flexible spending accounts


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