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Festival Coordinator, Volunteer Management

2 months ago

Park City, Utah, United States Sundance Institute Full time
Festival Coordinator, Volunteer Resources

Job Summary:

The Festival Coordinator, Volunteer Resources will play a critical role in supporting the Sundance Institute's commitment to recruiting and retaining outstanding talent to join our teams. This position will provide excellent support and communication for a large group of assigned volunteers, working closely under the direction of the Senior Manager, Talent.

Key Responsibilities:

  • Drive the full cycle recruitment process, including sourcing, assessing volunteer applications, interviewing, and placing volunteers to best meet the needs of the Festival.
  • Work with assigned Festival teams to understand their needs and place qualified candidates in roles.
  • Foster strong relationships through all forms of communications with candidates.
  • Communicate clearly and consistently with Festival teams regarding their volunteer needs and placement.
  • Provide support as well as accountability with Festival teams to ensure alignment with department processes.
  • Provide ongoing and accurate information to assigned groups of volunteers and timely responses to their inquiries.
  • Support recruitment plans and processes to encourage diversity and increase accessibility within the organization.
  • Collaborate closely with the Senior Manager, Talent and Accommodations teams to accurately distribute and report on Festival provided lodging for eligible volunteers.
  • Communicate expectations and accountability on a regular basis with volunteers to support an effective and positive volunteer experience.
  • Assist with tracking, building, and facilitating training sessions.
  • Audit, track, and monitor volunteer schedules, attendance, and absences via our online scheduling system.
  • Establish and maintain partnerships internally and externally with universities and community organizations to build talent pipelines.
  • Enter information in volunteer databases daily, maintaining up-to-date and accurate information.
  • Ensure Festival teams are empowered to provide comprehensive feedback to volunteers and hold them accountable.
  • Track and distribute volunteer benefits based on volunteer commitment levels.
  • Conduct venue visits throughout the Festival to check-in with volunteers and provide timely resolution to challenges as they arise.
  • Provide on-call after hour coverage during the Festival to answer volunteer related questions, concerns, or emergencies as necessary.
  • Review submitted volunteer evaluations with departments and conduct follow-up to compile relevant information as needed.
  • Write a comprehensive wrap report, as directed.
  • Support ongoing Talent Team and Festival projects.

Requirements:

  • Legal authorization to work in the United States.
  • 1-2 years of related work experience.
  • Excellent written, verbal, and interpersonal and communications skills to effectively influence individuals of varying backgrounds and learning styles.
  • Ability to maintain confidential information.
  • Excellent organizational skills, with the ability to manage multiple projects and prioritize.
  • Proficiency in Google and Microsoft Office applications.
  • Ability to take initiative and strong analytical skills.
  • Experience with databases and FileMaker Pro a plus.
  • Prior experience working with volunteers a plus.

What We're Looking For:

  • Prioritize effectively to support the needs of the Festival and individual volunteers.
  • Communicate clearly and effectively to set expectations, follow through, and provide accountability.
  • Contribute to a positive team atmosphere, provide support to the team when needed and communicate when help is needed.