Customer Service Representative

3 days ago


Des Peres, Missouri, United States Michaels Stores Full time
Job Description

We are seeking a highly motivated Customer Service Representative to join our team at Michaels Stores. As a Customer Service Representative, you will be responsible for providing exceptional customer service, coordinating events, and maintaining a positive store environment.

About the Role

This is a full-time position that requires excellent communication skills, attention to detail, and the ability to work in a fast-paced retail environment. You will be working closely with customers, colleagues, and management to ensure a seamless shopping experience.

The estimated salary for this role is $12.50 per hour, based on location and experience. Benefits include health insurance, paid time off, tuition assistance, and generous employee discounts.

Key Responsibilities
  • Provide exceptional customer service, answering questions and resolving issues promptly and professionally.
  • Coordinate events such as kids' birthday parties, craft classes, and other activities to create a fun and engaging experience for customers.
  • Maintain a clean and organized store environment, including setting up and breaking down event spaces.
  • Assist with merchandise recovery, inventory management, and visual merchandising to ensure an attractive and well-stocked store.
  • Work collaboratively with colleagues to achieve sales goals, promote products, and maintain a positive store atmosphere.
Requirements
  • 1-2 years of customer service or retail experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • High school diploma or equivalent required; some college education preferred.
  • Physical ability to stand for long periods, move throughout the store, and lift boxes up to 25 pounds.


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