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Customer Service Representative

2 months ago

Des Moines, United States Decker Truck Line Full time

Decker Truck Line, Inc. is HIRING NOW and looking for experienced individuals to join our team Decker is a family-owned company and all about working as a team. We accomplish our goals by treating others with respect, compassion and integrity. We aim to attract, develop, and retain the best people by creating a stimulating, fun, and open work culture that promotes personal development and work/life balance. We offer Competitive Salaries and Benefits for our full-time employees Driver Leaders are paid a competitive base salary and then have bonus potential every quarter on top of that Becoming part of the Decker family means becoming part of an award-winning company that won the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee's "Transportation Supplier of the Year" Award AND the 2022-2024 Best Fleets to Drive For

Due to business growth Decker Truck Line, Inc. has an opportunity available for a self-motivated individual to join our team as a Customer Service Representative. The ideal candidate will have a solid background in refrigerated or flatbed truckload operations. Great full-time first shift schedule of Monday-Friday 7am-4pm or 8am-5pm

A day in the life of a Customer Service Representative looks like:

  • Planning available trucks to available freight focusing on optimizing capacity, improving fleet and company revenue goals, and customer satisfaction while aiding Driver retention
  • Improving utilization by coordinating with Sales, Account Managers and Logistics on load balances, customer/lane opportunities, and Driver needs
  • Identifying opportunities that increase customer satisfaction/growth potential with new and existing shippers with asset and logistics capacity
  • Managing trailer pool balances at all customer facilities and drop yards
  • Assisting with swaps/repowers to improve operations and meet customer requirements and expectations
  • Proactively working through exceptions and operational issues with customers, Drivers, and internal colleagues in an equitable manner
  • Other duties as assigned
Customer Service Representative Must Haves:
  • Two years minimum experience in a directly related position
  • Capability to calculate time zones, understand DOT HOS regulations, and comprehend military time
  • Excellent communication, analytical, problem solving and decision-making skills
  • The ability to multi-task in a fast-paced environment
  • A background in MS Office
  • Desire to help customers, Drivers and the company succeed
Customer Service Representative Nice to Haves:
  • 2-year AA or AS degree preferred
  • Experience with McLeod/TMS, EDI, and independent web-based systems


What You Get From Decker:
  • A competitive salary paid weekly PLUS a quarterly performance bonus
  • Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance
  • 401(k) with an Employer Match of $0.50 for every $1 up to 8% of your gross salary
  • Flexible Spending Accounts for both Medical and Dependent Care Expenses
  • One week of PTO upon hire; another week at 6 months and then annually thereafter
  • Paid Holidays and more
Becoming part of the Decker family means becoming part of an award-winning and essential company that has been in business for over 93 years We have a family friendly, rewarding, and inclusive work culture. Hard work and commitment does not go unnoticed. The opportunities are endless

Equal Opportunity Employer