Customer Service Representative
2 weeks ago
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. They are seeking a Customer Service Representative to join their team
Opportunity: Contract
Pay: $19/hour
Location: Des Moines, IA - 100% on site
Hours: Monday-Friday, 3:30pm - 12am
*Occasional overtime and Saturdays required*
Responsibilities:
- Assist customers and business partners via telephone and email with questions and concerns
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
- Experience with Microsoft Office programs
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to resolve issues
- Solid ability to multitask with exceptional organizational skills
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