Customer Service Representative
5 days ago
If you're an ambitious go-getter willing to take on the challenge of nurturing client relationships and enhancing our service experience, we want to hear from you.
We know you've heard the "we're unique" line before, and we don't expect you to take our word for it. Check out our website, online reviews, and social profiles - there may be some questions about them during your interview. We know exactly who we serve, how we serve them, and why it's important.
We give purpose and meaning to the work we do by supporting people entering the retirement stage of their lives. Unlike most financial services companies, we invest in knowing our clients' hopes, goals, and dreams so they move into retirement with confidence and a plan.
Join us as our Client Service Specialist, where your passion for people and detail-oriented nature will directly impact our clients' financial well-being.
Step into a role that empowers you to make a lasting impact:
- As the primary contact for our clients, you'll build rapport and become their trusted contact - always ready with a helping hand and a friendly smile.
- You'll keep clients and colleagues in the loop by ensuring timely and accurate information exchange.
- Create a positive experience by anticipating client concerns before they arise and finding creative solutions.
- You'll keep our Financial Planning team organized so they can focus on serving the client - from insurance processing, onboarding clients, tackling paperwork, and scheduling meetings.
- You'll be entrusted with maintaining the confidentiality of our clients' information, ensuring their data is organized, secure, and up-to-date.
- Your quick response and attention to detail to client inquiries and requests will make clients feel heard and happy.
This position requires work from our office, Monday through Friday, from 8:30am to 5pm.
Data-Driven Results
We're all about making our clients happy and exceeding their expectations As the Client Services Specialist, you'll ensure our clients have a positive experience every step of the way.
Here are the areas in which the Client Services Specialist will be measured:
- Play a key role in retaining clients by providing exceptional service and support.
- Resolve client issues efficiently while ensuring a positive experience.
- Provide administrative and operational support to our Financial Planner team.
- Ensure client files and reports are impeccably organized, accurate, and up-to-date.
By the way, bring your game plan for hitting these goals to the interview.
About You - Traits and Skills Necessary for Success
As a Client Service Specialist at The Chamberlin Group, you'll find yourself in an environment that values your unique qualities:
- You'll thrive in our interactive culture, where communication and engagement are key to success.
- You're the ultimate team player, thriving on collaboration and bringing out the best in everyone around you as we work towards shared goals.
- You possess a keen eye for detail and prioritize tasks effectively, ensuring goals are met accurately and efficiently.
- Versatility is at the heart of what we do, and you'll enjoy the variety of challenges and situations you'll encounter, adapting with ease.
- You exhibit strong self-discipline, effectively managing your time and workload to meet deadlines and deliver results consistently.
- As a people person, your ability to listen, empathize, and find solutions comes naturally as you build rapport with our clients and team members.
- High school diploma and at least two years of experience in a professional customer service role.
- Proficiency in Microsoft Office and G-Suite, as well as experience with CRM databases.
- Exceptional communication and interpersonal skills with a client-centric focus.
- Excellent attention to detail and ability to prioritize tasks in a fast-paced environment.
- $47,000 to $52,000 annual pay, commensurate with experience. The pay rate is assessed every six months for an increase so that we remain competitive with industry benchmarks.
- Participate in our Stake in the Outcome (SITO) incentive program with a potential individual annual bonus after one year of service.
- Comprehensive benefits package including medical, dental, vision, Health Savings Account (HSA), Flexible Spending Account (FSA), Employer-paid Group Life Insurance and Accidental Death & Dismemberment (AD&D), Voluntary Group Life Insurance and AD&D, short and long term disability, and various other supplementary benefits.
- Employee wellness program and perks.
- Generous Paid Time Off (PTO) of 15 days, with increased accrual based on length of tenure. PTO is available for you after your first 90 days.
- 401k retirement plan eligibility after one year of service, with a 3% company contribution
- Opportunities for professional development and advancement, including certifications and continuous learning related to your success in this role.
- Parental Leave benefits.
- Participation in our fun company events and gatherings, including our off-site team quarterly meetings, holiday and event celebrations, annual family picnic, Cardinals games in an all-inclusive party suite, volunteer events, and more
So, what do you think? Does this sound like the right next step in your career? If so, Apply Now Oh, and reaching out to our team on LinkedIn won't hurt either.
About our Company
The Chamberlin Group was founded in 2002, bringing our community 20+ years of tax and financial experience. Among others, we serve people who are of retirement age and are transitioning from working to retirement. We set our clients at ease by helping them with their tax planning, investment advice, and holistic financial planning. Our firm continues to grow, and we are sought after because we set our clients at ease with a friendly atmosphere and treat them as our highest priority. Our team loves our fun and collaborative environment with a family feel.
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