Customer Service Ambassador

2 days ago


Scranton, Pennsylvania, United States Residence Inn Scranton Full time
About the Role:

We are seeking an experienced and customer-focused individual to join our front desk team as a Front Desk Agent. As a key point of contact for guests, you will be responsible for providing exceptional service, ensuring smooth check-ins and check-outs, and maintaining accurate records.

Responsibilities:
  1. Process guest arrivals and departures efficiently
  2. Respond to guest inquiries and resolve issues promptly
  3. Manage guest communications and correspondence
  4. Maintain high standards of professionalism and courtesy
Requirements:
  • High school diploma or equivalent required
  • Minimum 2 years of front desk experience in a hotel or hospitality setting
  • Strong communication and interpersonal skills
  • Able to work flexible hours, including evenings and weekends
Salary Range:

$48,000 - $58,000 per year, based on experience



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