Customer Service Representative
6 days ago
Job Title: Service Advisor
Job Summary:
The Service Advisor at Tom Hesser BMW plays a crucial role in ensuring the smooth operation of our service department. This individual will be responsible for greeting customers, scheduling appointments, and preparing repair orders. Strong communication skills, both verbal and written, are essential for this position. The ideal candidate will have a customer-focused mindset and be able to work effectively in a fast-paced environment.
Responsibilities:
- Greet customers in a prompt and courteous manner
- Schedule appointments by telephone, text, or email using our dealership computer system
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs required and obtaining approval signatures
- Estimate the cost and time needed to complete a repair
- Follow up on the progress of each repair order during the day and contact customers regarding changes in the estimate or time promised
- Verify warranty and service contract coverage and explain provisions and exclusions
- Deliver vehicles to customers and answer any questions, review work performed, and explain charges and coverage
- Update job knowledge by participating in educational opportunities and reading manufacturers' bulletins and publications
- Perform miscellaneous administrative duties as directed by the Service Manager
Requirements:
- Customer service experience
- Excellent verbal and written communication skills
- Ability to work effectively in a fast-paced environment
- Knowledge of CDK computer system a plus
Benefits:
- Hourly compensation based on experience
- Full-time employment
- Full benefits package, including health insurance
- 401K plan
- Paid vacation and sick time
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