Card Operations Specialist
3 days ago
Credit/Debit Card Processor - Fremont, OH (Full-time)
Key Responsibilities- Process new credit and debit card accounts, including verification of customer documentation.
- Closes and/or blocks cards upon request, and daily review of card reports.
- Daily reconcilement of debit/credit card general ledgers.
- Manage card phone and email support channels for customer and banking center inquiries.
- Educate others on CardHub, EnFact Fraud alerts, Online Access, and Fiserv Customer Support.
- Process fund balance transfers, credit card payoffs, close-outs, and charge offs.
- Aid cardholders with cases created in the Enfact fraud detection monitoring tool.
- Process fraud, disputes, compromised cards, and credit balance transfers.
- Complete card and deposit account file maintenance, including address changes and travel alerts.
- Review/verify maintenance completed by others as needed.
- Checks for compromised cards daily and sends notification letters to customers.
- Orders new cards and blocks compromised cards.
- Process daily card payments by posting to credit card system.
- Complete any necessary functions for secured credit cards.
- Ensure all card documentation is properly retained.
- Assist with gathering information for monthly reports.
- Helps with maintaining customer records with the most current information.
- High school diploma
- 3-5 years of banking experience, preferably in card functions
- Microsoft Office, Access software, and various other software applications
- BASIC knowledge of deposit procedures, products, and operations
- Knowledge of Card rules and regulations
- Good telephone, oral, and written communication skills
- Position requires alertness and attention to detail to ensure accuracy
The Croghan Colonial Bank is an Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet.
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