Family Services Coordinator
4 weeks ago
We are seeking a compassionate and organized Family Services Coordinator to join our team at Ronald McDonald House Charities of Chicagoland and Northwest Indiana.
Job SummaryThe Family Services Coordinator is responsible for providing exceptional support to families with children receiving medical treatment. This role involves coordinating daily operations, ensuring a warm and welcoming environment, and providing resources and information to families in need.
Key Responsibilities- Register and check out families, ensuring a smooth and efficient experience
- Maintain the physical structure of the facility, including housekeeping and maintenance
- Supervise volunteers and oversee related projects and tasks
- Provide information and resources to families, including meal groups, activities, and special projects
- Act as a liaison to hospitals and other organizations, processing referrals and reservations
- Assist with statistics and reporting, including occupancy rates and guest donations
- Ensure all common areas remain clean and supplies are stocked
- Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs
- Two years of related work experience preferred
- An equivalent combination of education, training, and/or experience will be considered
- Must be a self-starter with the ability to multitask and function effectively under pressure
- Compassionate and caring individual, aligned to our mission and standard of care
- Demonstrate empathy and the ability to relate to families in crisis
- Exposed to moderate noise levels
- Frequent interruptions, ability to multitask is key to success in this role
- Regular and predictable attendance is required
- Must be available to work irregular hours, shifts, weekends, holidays as needed
- Basic office work, as well as the physical ability to perform all household tasks as needed
- Must be willing and able to move between program locations when necessary
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear
- Must be capable of carrying 35 lbs with or without accommodation
Ronald McDonald House Charities of Chicagoland and Northwest Indiana provides a competitive salary and benefits package, including a 401(k) plan and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from all qualified candidates. If you need assistance accessing or reading this job posting or otherwise feel you need accommodation during the application or hiring process, please contact workwithus@rmhccni.org.
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