IT Support Engineer

3 weeks ago


Austin, Texas, United States MoXi - A Global Mortgage Company Full time
Job Opportunity

We are seeking a highly skilled IT Support Engineer to join our team at MoXi - A Global Mortgage Company. As a key member of our organization, you will play a critical role in supporting the execution of our exponential growth plan.

Key Responsibilities
  • Develop, configure, and integrate Encompass with existing Salesforce CRM
  • Assist with LO Connect integrations & settings
  • IT Projects
  • User/Setup/Permissions/Access
  • Business & Milestone Completion Rules (Encompass customizations)
  • Develop/modify Encompass workflow milestones
  • Third Party Integrations
  • Custom Print Forms
  • Custom Forms – Built from the ground up
  • Troubleshoot IT related items with team (as needed)
  • Implement improvements to prevent future issues from reoccurring
  • Lend expertise and guidance with respect to pricing engine integration and/or dynamic pricing and rate locks + condition sets and the flow of document submissions from consumer connect.
Requirements
  • At least three (3) years of recent experience in IT Support
  • At least three (3) years of recent supervisory experience
  • At least three (3) years of recent experience with Encompass Administration including custom build
  • Knowledge of non-QM or portfolio lending
  • A track record of delivering excellent service to both external and internal clients
  • Ability to connect and work with colleagues and partners in Mexico and the United States
  • Set an exemplary standard – you consistently hold yourself to the highest standards of ethical conduct
  • Desire to work in a culture of meritocracy and thrive in roles with a pay-for-performance philosophy
  • A strong technical aptitude, comfort with a nearly paper-less work environment
  • A desire to wear multiple hats and thrive in a "startup" type environment
  • Ability to travel to beautiful Cabo San Lucas (or other destinations in Mexico) as needed
  • A reputation for developing win/win relationships with internal colleagues and working strategically and collaboratively to serve clients and be a problem solver.
  • Advanced knowledge of Encompass360, including Custom Print Forms, Business Rules, Permissions, Custom Fields with Calculations
  • Advanced knowledge of Input Form Builder and programming language
  • Advanced knowledge of Salesforce CRM
Preferred Qualifications
  • Passion for working in home finance/mortgage and desire to "mix it up"
  • Exceptional communication skills internally and externally along with excellence in written correspondence
  • Track record in successfully training cross-functional teammates on your builds or process enhancements
  • Spanish language proficiency
Benefits

We offer competitive benefit packages including 401k plans with company match along with options for health, dental, and vision plans with coverages beginning on day 1.

Location: US or Mexico Remote



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