Clearance Center Operations Manager
1 day ago
Goodwill Southern California is seeking a highly skilled and experienced Clearance Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient operation of our Clearance Center, with a focus on sales, production, customer service, payroll, safety, and expense control.
Key Responsibilities:- Lead a team of ambassadors to achieve established goals for sales, production, customer service, payroll, safety, and expense control.
- Collaborate closely with the Site Manager to achieve standards and goals.
- Ensure a safe work environment by maintaining a clean and safe environment, following all established company standard operating policies and procedures.
- Train, lead, and encourage ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).
- Provide excellent service, engage with each ambassador, customer, and donor, while presenting a friendly and cooperative attitude.
- Role model, communicate, and coach our Mission and RISE (Respect, Integrity, Service, and Excellence) Values to our ambassadors, customers, and donors.
- Identify and communicate concerns, contacting the District Manager for guidance when the Site Manager is not available.
- Supervise 5-10 ambassadors when acting as manager-on-duty.
- 1-3 years of supervisory experience in a customer-focused management role.
- High school diploma or general education degree (GED) required. College degree helpful.
- Ability to multitask projects of varying scope and complexity with minimum supervision.
- Ability to share Goodwill's purpose with the public and ask for monetary donations and customer/donor information.
- Bilingual in Spanish helpful.
- Must be proficient in using computers and other technology necessary to complete the activities assigned.
- Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.
- Strong communication, training, developing, and people skills.
- Demonstrated success with process accountability and multi-tasking.
- Ability to handle confidential information.
- Punctual and dependable attendance.
- Free from alcohol and drug abuse.
- Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
- Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence.
- Time and Attendance systems experience.
- Microsoft Word, Excel, and Outlook experience.
- Some HRIS experience helpful.
- POS system experience.
- Personal computers experience.
- Daily usage of technology and tracking applications to complete tasks.
- Competitive hourly rate of $18.60.
- Opportunity to work in a dynamic and rapidly evolving organization.
- Chance to make a meaningful impact in the lives of our customers and employees.
Goodwill Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/
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