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Front Desk Associate

2 months ago

Palm Beach Gardens, Florida, United States Retina Care Specialists Full time
{"Job Title": "Front Desk Associate", "Job Summary": "We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Retina Care Specialists. As a Front Desk Associate, you will be responsible for providing exceptional patient service, both in person and over the phone. Your primary duties will include interviewing patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. You will also perform a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office.

Responsibilities:

* Displays high level of professionalism and gives superb customer service
* Obtains and reviews patient demographic and insurance information for accuracy
* Verifies insurance and collects copays, co-insurance, and outstanding balances
* Ensures all patient intake forms are signed and complete
* Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
* Schedules appointments
* Processes medical record requests per policies and procedures
* Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications:

* Education: High School Diploma or Equivalent Certificate
* Required Skills: Minimum 2 years of experience in a medical office/health care setting, Minimum 2 years of health care insurance experience, Strong computer knowledge and skills with a minimum typing speed of 30 WPM, Strong desire to assist others and provide excellent customer service, Must be highly dependable and organized, Outstanding interpersonal skills, An impeccably clean, polished, professional image, The ability to learn quickly, retain training, problem solve and think independently

Company Benefits:

We offer a competitive benefits package to our employees: Medical, Dental, Vision, 401k w/ Match, HSA/FSA, Telemedicine, Generous PTO Package. We also offer the following benefits for FREE: Employee Discounts and Perks, Employee Assistance Program, Group Life/AD&D, Short Term Disability Insurance, Long Term Disability Insurance.

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

", "Language": "en-US"}