Customer Service Representative

3 weeks ago


Savannah, Georgia, United States MCI Careers Full time
Job Title: Contact Center Representative I

Job Summary:

MCI Careers is seeking a highly motivated and customer-focused Contact Center Representative I to join our team. As a Contact Center Representative I, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed performance metrics and quality standards
  • Work collaboratively with team members to achieve sales and customer service goals

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Basic knowledge of Microsoft Office Suite and Windows operating system
  • Ability to type 20+ words per minute

Preferred Qualifications:

  • One year of experience in customer service, sales, or a related field
  • State or Federal work experience

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training and development programs
  • Collaborative and dynamic work environment

How to Apply:

Apply online at [insert link] or email your resume and cover letter to [insert email].



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