Customer Service Representative

7 days ago


Easton, Maryland, United States Maverick Transport Full time
Job Overview

Maverick Transport Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Specialist. This role is ideal for someone who is passionate about delivering exceptional customer service and building strong relationships with clients.

Key Responsibilities
  • Manage incoming calls and respond to customer inquiries in a timely and professional manner
  • Identify and assess customer needs to achieve satisfaction and grow the current customer base in revenue, profit, and load count
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Meet personal and team sales metrics
  • Handle customer concerns, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
Requirements
  • A winning attitude and determination to succeed
  • Willingness to go above and beyond for our customers
  • Self-driven with a desire to succeed
  • Ability to think creatively to find solutions
  • Must have experience with Microsoft Word, Excel, and other modern office technology
  • Prior customer service/sales experience is a plus
What We Offer
  • Competitive salary: $40,000 - $47,000 per year
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
Work Environment

This is a full-time position with a day shift schedule, Monday to Friday. The work setting is in-person at our office in Easton, MD. Ability to commute or relocate to Easton, MD is required.



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