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Customer Service Representative

2 months ago

Easton, Maryland, United States Maverick Transport Inc Full time
{"title": "Customer Service Representative", "content": "About the Role

Maverick Transport Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and driving revenue growth through effective communication and problem-solving skills.

Key Responsibilities
  • Manage incoming calls and respond to customer inquiries in a timely and professional manner
  • Identify and assess customer needs to achieve satisfaction and resolve issues
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal and team sales metrics by providing accurate and complete information to customers
  • Handle customer concerns and provide appropriate solutions and alternatives within the time limits
Requirements
  • A winning attitude and determination to succeed
  • Willingness to go above and beyond for our customers
  • Self-driven with a desire to succeed
  • Ability to think creatively to find solutions
  • Experience with Microsoft Word, Excel, and other Modern Office Technology
What We Offer
  • Competitive salary: $40,000 - $47,000 per year
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
", "lang_code": "en-US"}