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Customer Service Representative

2 months ago

Easton, Maryland, United States Suburban Propane Full time

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**Customer Service Representative**

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling inbound and outbound sales and service related calls, and performing administrative functions to ensure the highest level of customer satisfaction.

**Key Responsibilities**

• Handle incoming calls and utilize a proactive sales approach to uncover additional sales and service opportunities

• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service

• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers

• Provide high levels of customer account management by properly setting up and maintaining account information and data

• Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities

• Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing

• Coordinate with Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies

**What We Offer**

Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package, including medical, dental, vision, disability, life insurance, HSA, and FSAs, paid vacation, personal, and sick pay, tuition assistance, online learning opportunities, and training, and a 401(k) with company match and immediate vesting.

**Requirements**

• Minimum of 3 years of experience in a customer service role

• Minimum of a High School diploma or GED preferred

• Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports

• Ability to multi-task and prioritize assignments in a team environment

**Equal Employment Opportunity**

Suburban Propane is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.