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Business Development Representative

2 months ago

Easton, Maryland, United States HERTRICH AUTOMOBILE CORPORATION Full time
Job Description

Job Title: Business Development Representative / Customer Service Representative

Job Summary:

We are seeking a highly motivated and persistent Business Development Representative / Customer Service Representative to join our team at Hertrich Automobile Corporation. As a key member of our Service Department, you will be responsible for driving business growth and providing exceptional customer service to our valued clients.

Key Responsibilities:

  • Answer all incoming phone calls to the Service Department in a timely and professional manner.
  • Perform outbound calls to identified service lead opportunities, including existing customers, service appointment confirmations, service reminders, first appointment phone calls, and declined service calls.
  • Utilize Dealership Customer Relationship Management tools (CRM) to capture and contact service lead opportunities.
  • Keep accurate records of all customer contacts and follow up as necessary.
  • Create daily, weekly, and monthly reports, as directed by management.
  • Maintain a pleasant and courteous manner on the telephone when communicating with customers, focusing on the highest level of customer satisfaction.
  • Maintain a high-energy, enthusiastic attitude and be a team player.
  • Perform additional duties as deemed necessary by management.

Requirements:

  • High school diploma or equivalent required.
  • Highly motivated and persistent individual with a solid working knowledge of computers and the internet.
  • Energetic, enthusiastic, and fun personality with excellent communication skills.
  • Organized and able to work in a fast-paced environment.
  • Outstanding phone and communication skills, with the ability to work flexible hours, including nights and weekends.
  • Must be a highly motivated self-starter with an outgoing, customer-oriented personality.
  • The desire to learn and provide superior customer service, both before and after the sale.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive work environment.
  • The chance to develop your skills and advance your career.