Application Analyst

3 weeks ago

Boston, Massachusetts, United States Experis Full time
Job Title: Application Analyst

Experis is a leading technology recruitment and project services firm, driven by data and enabled by global reach. We connect clients to individuals with specific skill sets, manage capacity across teams, or provide in-house expertise to deliver projects.

Job Summary:

The Application Analyst will perform system analysis, application administration, and application support activities for the HASTUS application, a transit scheduling and operations management application for the public transit industry.

Key Responsibilities:
  • Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support.
  • Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements.
  • Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements.
  • Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides.
  • Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations.
  • Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution.
  • Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed.
  • Perform user access provisioning, including new user account establishment and access permission updates.
  • Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes.
  • Schedule, monitor, and troubleshoot issues with batch processes.
  • Perform ad-hoc data queries and generate ad-hoc reports.
  • Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts.
  • Handle sensitive and confidential information in an appropriate manner.
  • Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
  • Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call.
  • Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work.
  • Perform related duties and projects as assigned.
Physical Demands and Working Conditions:
  • The work environment will be mostly a hybrid approach, with a combination of one (1) to two (2) days on-site and remote work.
  • Work during communicated peak periods and not to exceed 40 hours in a week. During peak periods, work assignments may have varied start / end times and may include weekends.
  • The ability to travel to and work from various client facilities within a 15-mile radius from Downtown Boston. The client will not facilitate or provide transportation or transportation allowance.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity:

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.

To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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