Business Applications Analyst

1 day ago


Boston, Massachusetts, United States Unavailable Full time
About the Role

The Applications Analyst will play a critical role in supporting Suffolk's business applications, including Oracle E-Business Suite, Procore, Primavera P6, and Autodesk. This person will work closely with business users to resolve Tier II help desk tickets, project setups, and provide basic support for the implementation of new capabilities.

Key Responsibilities
  • Provide day-to-day support and troubleshooting of user and application problems within the Accounting and Finance, Project Management, Field Management, and Operations Support teams.
  • Support the Business Systems Analysts in providing functional and technical support to the Accounting, Finance, and Construction Operations areas, in the analysis, design, development, and implementation of business processes and applications.
  • Participate with other IT staff and internal business partners in new product reviews, tests, and pilots.
  • Document system functions and processes for the Technology group as well as selected items for our internal business customers.
  • Provide troubleshooting support on processes and systems issues.
  • Develop business relationships and integrate activities with other IT colleagues to ensure successful implementation and support of projects.
  • Foster and maintain good relationships with internal business partners and IT colleagues to meet expected customer service levels.
  • Coordinates functional and technical support efforts between the IT Help Desk and subject matter experts from the business to continuously improve the support model.
  • Develop and support ongoing user training to ensure all functional users understand the application capabilities and leverage system capabilities to deliver the optimal user experience to the Finance team.
Requirements
  • Bachelor's degree in information technology, Construction Management, Finance, Business, or related area is strongly preferred.
  • 1+ years of professional experience supporting business applications.
  • Experience with Account & Finance, Construction Management, and other supporting construction applications preferred.
  • Experience with relational database concepts, PL/SQL, and related development tools a plus.
  • Project management experience preferred.
  • Experience in construction industry a plus.
  • Strong verbal and written communication skills.
  • Self-motivated and organized with the ability to work with minimal supervision.


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